Good Therapy Policies

Shipping times are estimated to be between 3 - 7 business days depending on your location within Australia.

Shipping Destinations
Good Therapy ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 2 9949 8907 to enquire about a special order.

Customer Service Policy
Good Therapy Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Security Policy
When purchasing from Good Therapy Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre.

admin@goodtherapy.com.au